Christina Hur

ReOps Program Manager and UX Researcher
with Healthcare and Spanish Fluency

Christina Hur

Goto Media
Lead Spanish UX Researcher

  • Executing Spanish-language research for complex health clients 
  • Delivering cultural and language expertise across end-to-end research deliverables
  • HIPAA-trained to handle health-related and other highly sensitive user information

Teladoc Health
User Experience Researcher II

  • Led the prioritization and scoping of agile, federally regulated environment product research including virtual health patients and employee users including products leveraging AI technology.
  • Founding researcher for health professional / employee research portfolio (e.g., physicians, therapy, primary care) – influence across 5 clinical product lines and 15+ studies annually. 
  • Executed high-stakes quant survey research specifying user needs informing a C-suite-level $5+ million product decision.
  • Spearheaded and managed a Research Democratization Program to up-skill 40 product and content designers: led all curriculum, facilitated learning sessions and office hours, research mentorship — improved product quality by 2X across product lines.
  • Scaled the team’s research and design capacity via management of 15+ vendor consultants, including budget oversight; secured funding to hire the first UXR intern.

Livongo (Teladoc Health)
Research Operations Program Manager

  • Solved complex problems in an FDA-regulated, agile product development environment. 
  • Partnered across 15+ cross-functional internal teams to execute complex participant recruiting; maximized tooling and led vendor partnerships, legal and regulatory compliance for summative testing, and oversaw knowledge management.
  • Conducted research, and collected team feedback to understand pain points toward design and implementation of people operations initiatives.

Portfolio Available Upon Request

Highlights

Collaborative ReOps Manager and UX Researcher with a track record of leading high-stakes, inclusive and scalable research driving product and service utility across complex digital and hardware experiences. 

  • Collaborative and skilled at influencing product direction through user insights and stakeholder alignment.
  • Excels in delivering on-time and on-budget end-to-end research across digital and service-based experiences.
  • Advocate for inclusive design, ethical research practices, and user safety.
  • Proven success building research infrastructure and scaling research operations, including a research democratization program.
  • Skilled facilitator in 1:1 and group user interview settings (in-person/remote) and workshops from gen pop to highly skilled professionals (e.g., physicians). 
  • Experienced in bicultural Spanish-language research across complex health topics and settings.

B.A. Psychology & Social Behavior, Minors in Spanish and Education, University of California Irvine

M.P.H. Master of Public Health, M.S.W. Master of Social Work, Boston University

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